FAQs

Frequently Asked Questions

When will my items be shipped?

All orders are processed within 7 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping timelines are estimates, for a more specific delivery ETA based on the exact item(s) you want to purchase, please e-mail us at 823crafts@bffandcompany.com.

We are excited to prepare, package, and ship your items. 

Where are my items shipping from?

All items will be shipped from California.

How will my items be shipped?

Items are shipped out by USPS or UPS. We do not deliver to P.O. Boxes, so keep that in mind when entering your shipping information.

Do you ship internationally?

Not at this time.

Can I make a change to, or cancel, my order?

Once an order has been submitted, we cannot make any changes. We are not able to change any part of your order. We are not able to cancel an order once it has been placed. Be sure to double and triple-check your items, quantities, and shipping info before hitting submit.

How is the shipping cost calculated for my order?

Shipping charges for your order will be calculated and displayed at checkout.

Can I return my order?

All sales are final. 

Please contact us within 48 hours once order has been delivered if you have any issues. Please contact us at 823crafts@bffandcompany.com with your order number.