Shipping Policy

Shipping Policy Template:

How long does it take to process an order?

Please allow 7-14 days for our order to be processed for shipping as they are made to order. Custom orders a minimum of 3 weeks.

We make every effort to fulfill your orders as quickly as possible. Every order is packed with care. 

What about shipping?

We currently ship within the US. Shipping times depend on your location. If you live close to us in California, you’ll get it faster than if you live in New York. The UPS/USPS quote 2 - 8 business days for shipping. 

At this time we do not offer international shipping. 

Shipping rates are calculated at the time of purchase based on the carrier's current pricing.

Returns, Refunds, and Exchanges

Please see our Returns, Refunds and Exchange policy here: https://823crafts.com/pages/refund-policy

In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.

If you have questions about your order or shipping, please email us at 823crafts@bffandcompany.com